Refund Policy
At The Lil Pro, we strive to provide high-quality digital learning kits and worksheets for kids. However, we understand that sometimes refunds may be necessary. Here’s our refund policy:
Digital Product Refunds
- No Refunds for Instant Downloads: Since digital products are delivered instantly, we cannot offer refunds for downloads that have been accessed or used.
- Refund for Technical Issues: If you experience technical issues with a digital product, such as a download link not working or a file being corrupted, we will provide a refund or replacement upon verification of the issue.
- Refund for Incorrect Product: If you receive an incorrect product or a product that doesn’t match the description, we will provide a full refund.
Requesting a Refund
- Contact Us: To request a refund, please contact us through our website’s contact form or email us on support@thelilpro.com
- Provide Order Details: Include your order number, product name, and a detailed description of the issue.
- Refund Processing: Refunds will be processed within [Timeframe, e.g., 3-5 business days] after verification of the issue.
Refund Terms
- Full Refund: Eligible refunds will be issued in full, minus any applicable payment processing fees.
- Refund Method: Refunds will be issued through the original payment method.
Exceptions
- Custom or Personalized Products: Refunds may not be available for custom or personalized digital products.
Contact Us
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us. We’re here to help!
This refund policy aims to balance customer protection with the nature of digital products. Feel free to adjust it according to your specific business needs and policies.